Quick sign-in checklist

Before you attempt to sign in, run a quick checklist so you avoid needless retries and lockouts. A short sequence of checks saves time and reduces stress.

Why this matters

Many sign-in failures are caused by small, fixable issues — mistyped email, old auto-filled password, or a browser extension blocking cookies. Start simple, and escalate only if necessary.

Step-by-step sign-in flow

Below is a standard, safe sign-in flow. The exact UI on the official Coinsquare® site may differ, but these steps are the common best-practices for logged-in access on secure platforms.

Step 1 — Visit the official login page

Open your browser and navigate to the official platform login page. Type the address yourself instead of relying on search results or unknown links. Always ensure the URL looks legitimate (starts with https:// and includes a correct domain).

Step 2 — Enter credentials

Type your email or username and password carefully. Avoid copy/pasting from text editors that may add whitespace. If your browser offers to autofill, confirm that the suggested credential is the right one.

Step 3 — Complete multi-factor authentication (if enabled)

If your account uses two-factor authentication (2FA), you will be prompted for the second factor — for example an authenticator app code, a hardware security key, or an SMS code.

Step 4 — Verify device & security notices

New devices or IP addresses may trigger a security check. You might need to confirm via email or approve the sign-in via an app notification.

Quick visual example (not actual UI)
<form action="/login" method="post">
  <label>Email<input type="email" name="email"></label>
  <label>Password<input type="password" name="password"></label>
  <button type="submit">Sign In</button>
</form>
Tip: If your browser warns about an invalid certificate or an unusual site, do not proceed — close the tab, check the address, and try again later from a trusted device.

Forgot password & account recovery

Losing access to an account can be stressful. Below is a robust guide for recovering your account safely while minimizing risk of account takeover.

Use the "Forgot password" link

Most platforms provide a "Forgot password" link right on the login form. Click it and follow the published recovery flow. You typically need to confirm ownership via:

Step-by-step recovery

  1. Click Forgot password on the sign-in page.
  2. Enter the email address associated with the account.
  3. Check your inbox (and spam folder) for the recovery email.
  4. Click the secure link inside the email — links typically expire for security reasons.
  5. Set a new, strong password and confirm it.
  6. Sign in and re-enable any 2FA methods you had previously.

When you don't receive a recovery email

Confirm that you typed the correct address. If the email doesn’t arrive within a few minutes:

Using recovery codes

If you previously saved recovery/backup codes, use them to bypass 2FA temporarily and regain access. Store these codes in a secure place (password manager or offline safe).

Pro tip: After recovery, rotate your password and re-enroll 2FA methods. Add a secondary recovery method (a trusted phone number or email) to avoid future lockouts.

Security best practices and 2FA

Securing your login is as important as recovering it. Here are practical steps to keep your account safe.

Use a password manager

Password managers create and store unique, long passwords for every account so you never reuse the same password across sites. This reduces risk in the event of a breach on another service.

Enable strong 2FA

Prefer authenticator apps (TOTP) or hardware security keys (FIDO2) over SMS where possible. SMS is better than nothing, but it is vulnerable to SIM swapping in some threat models.

Recognize phishing

Phishing emails and fake pages are the most common way attackers get credentials. Always confirm:

Signs of account compromise

Watch for unexpected password resets, new devices on your account, unknown withdrawals (if finance-related), or emails you didn’t expect. Act quickly if anything suspicious appears.

Troubleshooting common errors

Here are common sign-in pain points and how to fix them quickly.

“Invalid credentials”

Double-check for typos, white-space from copy/paste, and the correct email. If unsure, try password reset.

“Too many attempts” / lockout

Rate limits are in place to prevent brute-force attacks. Wait the prescribed lockout period, or use official recovery channels. Avoid repeatedly guessing as that can lengthen lockouts.

Browser-specific problems

Network & geo-blocking

Corporate networks, strict country-level policies, or certain VPNs can block access. Try a home network, or temporarily disable VPN/proxy if allowed by policy.

When to contact support & 10 office links

If you cannot recover access using automated flows, contact the official support team. Use only official contact channels — do not trust social media DMs or third-party "help" services.

Prepare before contacting support: have your account email, recent login timestamps, and any transaction IDs (if applicable) ready. This speeds up verification.

Office links (examples)

Below are 10 helpful "office" links you can adapt — they are placeholders and examples for internal pages like support, status, compliance, and security. Replace the href attributes with the real URLs for production.

Office Link 1 — Account Support Office Link 2 — Security Center Office Link 3 — System Status Office Link 4 — 2FA Setup Office Link 5 — Recovery Codes Office Link 6 — ID Verification Office Link 7 — Fees & Terms Office Link 8 — Privacy Office Link 9 — Learn Center Office Link 10 — Contact

How to contact safely

Visit the official contact page and open a ticket or use the published phone line. Avoid giving credentials in email or chat — support will only ask for verification info, not your full password.

Final checklist & wrap-up

Here’s a short actionable checklist before you finish:

Closing thoughts

Signing in to a financial or crypto account comes with a responsibility to protect your credentials and devices. The steps above focus on quick fixes and long-term security habits so you can access your account safely and recover it with minimal friction if you forget your password.